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Help/FAQ

How long before my order is shipped?

All orders generally ship by 2pm the same day.

How will I know when my order has shipped?

When we process your order with Canada Post, you will receive a tracking number via the email address provided on your account.

I just received my tracking number, but I can't get any information when I click on the link.

While we are able to process shipments through Canada Post, your tracking number will not be active until it is scanned by a Canada Post employee. Your tracking number should be active at 4pm (AST), excluding weekends and holidays.

I've ordered from NBVS before, is it necessary to age ID my shipments?

Yes, and by law we cannot make any exceptions. All shipments leaving NBVS must be subject to age verification through Canada Post.

Do you ship internationally?

Yes we do! 

My order is late arriving. What's going on?

In the event that you have not received your order by the expected arrival date, please contact us via nbvapeorders@gmail.com and we will be happy to open a claim with Canada Post for you.

*For more details regarding orders placed with us, please refer to our Shipping Policy*

The website says you have a certain product in stock. Why am I unable to get it in store?

The online store is run out of our 110 Main Street Minto NB. The website is based on the inventory available at that store. While we carry the same products in all of our stores, one location may be sold out while we still has it in stock. We always suggest calling ahead to make sure it's available at another location.

Are the items I purchased covered under warranty?

All mods purchased through New Beginnings (unless otherwise stated) are covered by a 30 day factory defect warranty, however we have three and six month extended warranty options available here. Our warranty applies to factory defective mods only and excludes all other products.

What happens if I receive an incorrect item, or if my parcel is missing an item?

In the event that this happens, please email us at nbvapeorders@gmail.com and we will be happy to rectify the situation as quickly as possible. We may ask you to provide pictures through email.

I placed my order incorrectly, is it possible for me to change it?

You can make a change to your order only if we have not shipped it yet. If there is a difference owing on your end, we will need to receive payment before we can ship your order. If the difference makes your total less than it was before, we will apply the difference to your account in the form of a credit.

You can always reach out with your question.

1-833-282-3230